I can't see the phone I like on the website?

Don't worry! Here at ITMB we stock all the latest model handsets, if you can't see the handset you want just give us a call and we will gladly email you all of the latest pictures and information you require of the handset in question. Back to Top

How much does that cost?

If you are unsure of any costs or the information isn't displayed, this means the package or services doesn't have a fixed price and will vary on things such as what handset you choose, or what tariff you choose. We pride ourselves at ITMB on our personal one on one service, so please feel free to call us concerning any questions relating to cost. This way we can give you a quote on a package tailored to your exact needs. Back to Top

I want to keep my old number?

If you decide to change to another network you can still keep your existing number as long as you are out of contract. You can call your current network and simply request your PAC code, which you will receive in approximately 48 hours. Once you have the code give it to us and we will arrange all the other details for you. Back to Top

Who do I pay my phone bill to?

All tariff charges and monthly bills should be paid to your network provider through the means given in your mobile package. Information on how and when to pay your bill will be discussed when completing any tariff contract. All tariffs include full terms and conditions of the networks service and terms of use. Any related questions can be emailed to us here at ITMB and we will gladly help. Back to Top

What if my handset is faulty?

If the handset you receive is faulty please call your network provider to arrange for a replacement. During the process of setting up your business contract we will also discuss the exact options available to you through the mobile package you have chosen. Any additional information needed with regards to faulty or damaged handsets including insurance options are available here at ITMB. Please email us your queries and we will forward the information to you as soon as possible. Back to Top

Should I call my network to up-grade my tariff?

If your mobile contract is up for renewal or you wish to upgrade your package, please give us a call or email us and one of our ITMB consultants will review your current situation and walk you through the best course to take, then once you are satisfied we will upgrade your package for you. Back to Top

When will I receive my phone?

After all your information has been processed you will receive your mobile phone package within 24 hours excluding weekends. Back to Top

I have more than 10 people in my organisation that need mobile phones, how many tariffs do I need?

If you have a large organisation or you have specific needs that you want catered for on multiple handsets please call or email one of our consultants and we will be able to present you with a list of various options based around your specific options, including custom tariffs and off the shelf options. Back to Top

Will we have to have a meeting face to face?

A face to face meeting will depend most importantly on whether you yourself as a client desire one. If the web site is large or complex it is recommended to have at least one meeting with the designer but here at ITMB we have access to the latest communication technology allowing us to completely work around your business needs and schedule. Back to Top

How long does it take for a design to be completed?

Due to the varying nature of web design we would ideally need to know the details of what you require for your site to be completed before we would time quote. Please feel free to email us your requirements and information details of what you want and we will contact you with an estimated time quote from one of our web designers. Back to Top

Do I need to buy a domain name and hosting?

You will be required to purchase your own domain name and hosting but our web designers will walk you through the process often recommending the best options for the particular project. Back to Top

What after sales support do you offer?

We can offer various levels of after sales care depending on your web site needs. These range from basic maintenance to information up-dates and so on. Your personal web developer will advise you on the recommended level of after sales care needed for you. To receive a detailed list of support services please email us your contact details stating the information you desire in the comments box. Back to Top

How soon will my website be started?

We strive to start your project within 14 working days of the work being commissioned. Back to Top

Do I need to pay a deposit?

A 25% deposit is required before our designers will begin any work on your web site. This protects ITMB from bogus clients and allows us to keep our prices as competitive as possible. Back to Top

Is the website really free?

Yes it is! Please feel free to request our full terms and conditions so that you have complete peace of mind that you will receive a high quality, satisfactory service from all of us here at ITMB. Back to Top

When will I receive my free media option?

All media options become active after your first months tariff bill has been paid. This reduces fraudulent purchases. However preparations and planning for things such as web site content can be done within this period. For specific information concerning a media option, please call one of our ITMB consultants who will gladly assist you in any way they can. Back to Top

I don't want a media option, what are the alternatives?

Please remember that these media options are free! Complementary gifts are services provided by ITMB to improve and assist your business. Back to Top

Can I upgrade my free website package without increasing my handsets or minutes?

All of our media packages here at ITMB are upgradable. For upgrade options please contact our ITMB consultants who will advise you on the many various additions which can be made to an existing offer. Back to Top

Is there an expiry date on my offer?

All media options are deemed void if unused within a 6 month period, starting from the payment of your first months tariff bill. Back to Top

The phone I want isn't listed within the package deal?

Not to worry! Please contact one of our ITMB consultants stating the desired handset model you would like in your package and I'm sure we will be able to arrange the media package you desire with the phone you have requested. Please note certain handset models may or will be discontinued by their manufacturers due to various reasons. In such circumstances we will advise you on the closest model to match your desired handset. Back to Top

I'm still confused as to what I'm really getting in this package?

The best thing to do if you are confused with this innovative and unique service is to call one of our ITMB consultants. They have in depth knowledge on the contents of the package and how it has been put together. They can also advise you on options available and will provide the best advice as to how the media option can benefit you and your business. Please remember ITMB prides itself on its one on one service and customer care, please feel free to ask as many questions as you need, however big or small. Back to Top

What after sales support do I receive?

We offer various after sales support depending on the media option you choose. For specific details on each media option please feel free to call one of our ITMB consultants to discuss fully the options available. Back to Top

What if I have a technical problem after the website is complete?

According to our Terms and Conditions once a project has been completed to satisfaction and signed off, ITMB is under no obligation to rectify problems that may arise in the future. However in the spirit of our company's dedication to customer care, we will diagnose any problems that arise and present you with the options to resolve the problems at hand. Back to Top